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Customer Experiences

We take great pride in providing all of our customer’s the best possible service within every aspect of purchasing and installing a stove. Backed up by years of experience, we will walk you through every stage, from the moment you enter our showroom, until the stove is installed and then maintaining your stove in the years to come, even sweeping your chimney. We have many satisfied customers that have already purchased their stoves with us, and are happy to share their experiences here.

Ortal Gas Fire, Granite Base

Piazzetta Double Sided Inset Stove

Q Tee 2

Rais Viva 3 Sided Glass Stove

Rais Q Be stove

Rais Rina Soapstone

Rais Q Tee

"Great advice every step of the way, including raising the stove off the ground with the log store to save me having to bend down.  Many thanks for a job well done." - Mr S, North Shields, Tyne & Wear

Rais Rina

"Thanks Mark and your fitters for our amazing fire ... Love it .. Mark is a lovely, knowledgeable man ..and the fitters did an amazing job, very quick and tidied up after themselves … Fantastic" Mrs D, Birtley, Co Durham

Rais Viva

"Wonderful service, from firstly walking through the door in the showroom, to the guys that have installed the stove." - Mr W, Tunstall Village, Sunderland

Rais 500

Rais Q Tee

Rais Q Tee 57 With Log Store